Dear Fred and Holly,
Before I retire, I wanted to thank you both so very much for all of your years of service to the Alcatel Corporate Store here in Raleigh, NC. I scoffed when you first said you wanted to be the store's sole supplier, but it didn't take long to convince me you were our best bet, and I have never regretted that decision over the past three years. Your reputation for quality merchandise and excellent service earned the position, and your dedication and integrity have kept it. I have come to welcome your advice, rely on your customer service guarantee, and to value our relationship. Not only have you taken back defective or damaged items without question, you have even arranged to repair/replace merchandise you had NOT sold us. The dramatic merchandise displays Holly has designed for us have really boosted our presence, increased our sales, and established our store's reputation as the best in our company nationwide. I am confident that my successor will come to rely on you as I have, and that the Alcatel store will continue to flourish under your guidance
Wishing you both the best
- Shearon Byrd, Corporate Store Manager, Alcatel USA (7/23/2001)
We have been using Mr. Pulley's expertise to supply our employees with uniforms for the past two years. We were very unsatisfied with our prior supplier, as he did not seem to put any effort into taking care of the customer's needs, other than filling an order.
Mr. Pulley has always gone above and beyond to ensure customer satisfaction with the appearance, quality and pricing of the products he brings to his customers. That has always been number one for him.
When trying to make decisions as to choices, he has provided numerous samples prior to the sale, and his patience is astounding. He will go to any length possible to find the product the customer wants at a competitive price.
Mr. Pulley has been wonderful to work with, and is very conscientious when it comes to making sure he has a satisfied customer
- Billie J. Cook, Triangle Rent A Car (8/23/2006)
One of the most important aspects of my job is to bring our apartment community to the attention of the marketplace. Fred has always been there to provide innovative, eye-catching and cost effective merchandising ideas for our marketing purposes. Sometimes all I have to give him is a vague idea of something I might have seen and he's relentless and doesn't give up until he's found the right product for the right price. Personal attention is the only way he knows how to do business.
Thank you, Fred and Holly, for the work, personal attention and interest you have shown in helping this apartment community stand out in a very crowded marketplace.
